FAQ

  • How do I make a purchase?

    Shopping at L’ATELIER DE BEAUTYHOLIC is easy:

    • Once you have found an item, choose the QTY and click on the 'ADD TO SHOPPING BAG' button on the product page.
    • Review the items in your shopping bag by clicking the 'SHOPPING BAG' link at the top of the page.
    • Click on 'PROCEED TO PURCHASE' to complete your order.
  • Do I need to set up an account to place an order?

    You can shop at L’ATELIER DE BEAUTYHOLIC without creating an account.

    However, register with us and you'll be able to enjoy the following benefits

    • Track your orders and review past purchases
    • Add sold out items and products you love to your Wish List
    • Save your address and card details so you can shop even quicker next time
  • Is my personal information kept private?

    Please be assured that we take data protection seriously, and your information will only be shared with third parties where they abide by applicable data protection legislation For more information, please read our Privacy Policy in full.

  • I’ve forgotten my password - what should I do?

    To re-set your password, follow the 'FORGOTTEN PASSWORD' instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email.

  • What payment methods does L’ATELIER DE BEAUTYHOLIC accept and is it safe to use my credit card online?

    We accept Visa, MasterCard and American Express. You can also choose to pay with PayPal.

  • How long does delivery take, and how much will it cost?

    For information on delivery and shipping charges to your address, view our Delivery Information.

  • How can I track my order?

    Once your order has been dispatched, you will receive an email containing your air waybill number to track your package.

    If you have registered, you can also follow the progress of your delivery by signing into your account and selecting My Account followed by Order Status.

Back to Top
A Professional Website Design Company